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Fedup Sheep's avatar

Another brilliant article!

I'm busy designing a webpage for my writing. I hated Amazon the moment I saw it. And other retailers are no better, just not as scrupulous and demon-like.

It's taking me ages, but the whole point is to leave out all the psychological triggers and emotional hooks you've mentioned here, and actually give people choice.

The only thing is that people are so accustomed to the hooks and loops that maybe when they're actually given a choice they won't know what to do, and even be suspicious.

So, yeah, articles like this are needed. Definitely restocking.

ToxSec's avatar

"Canceling a subscription shouldn’t feel like defusing a bomb. Yet companies bury the “stop payments” button deep in menus, and they intentionally make everything much more complex than it should be - for their own benefits."

absolutely. this is one of the tactics that bothers me the most. anytime its easy to sign up and difficult to turn off. I've resubscribed to services in the past once i needed them again purely because i knew they had such an each off button.

Great read guys! Lets see where this new liability takes us.

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